FAQs

Please feel free to use our contact form to reach out with any product-related questions you have. Our knowledgeable team will be happy to assist you promptly.

Yes, we understand the importance of discreet shipping. All our packages are shipped in plain, unmarked packaging to ensure your privacy and discretion.

We offer warranties on many of our products. If you’re experiencing issues with your device within the warranty period, please contact our customer support team. They will guide you through the warranty process and assist you in resolving the issue.

We’re sorry to hear about this inconvenience. Sometimes, tracking information can be updated prematurely. Please wait a bit longer, as there may be a delay in delivery. If you still haven’t received your order after a reasonable time, please contact our customer support team. We will investigate and assist you in resolving the issue.

There are several reasons why you might not see visible vapour from your vaporiser. It could be due to factors such as the temperature settings, the quality of your dry herb, or the type of vaporiser you’re using. Please refer to your product’s user manual for specific instructions on optimising vapour production. If the issue persists, reach out to our customer support for troubleshooting assistance.

It is not recommended to vape or smoke while pregnant. If you’re pregnant or considering becoming pregnant, it’s crucial to discuss any vape product use with your healthcare provider.